We recognize that many local businesses encounter situations that involve individuals in crisis or in need of support. Navigating these moments with care — while also ensuring a safe, welcoming environment for staff and customers — can be challenging.
To assist, the City of Hamilton has created a resource designed to help businesses respond thoughtfully and effectively when community concerns arise.
The resource includes:
-
Guidance on when and who to contact in various situations.
-
A directory of local service providers and outreach teams.
-
Information about nearby drop-in services, supports, and public amenities.
-
Suggestions for inclusive and respectful language.
The goal is to help businesses maintain a positive community presence while responding to challenging circumstances in a safe, compassionate, and informed way.
Note: While the toolkit specifically identifies Business Improvement Areas (BIAs), the information can be useful for any business or community member seeking guidance on how to approach complex social challenges.