Customer Experience Training: How to Adapt Customer Service in the Time of COVID-19 (Webinar)

Free, online webinar.

On average, a customer who has a poor experience shares this with 13 people; with businesses likely to lose as many as 70% of potential customers with four or more negative reviews accessible during a Google search query. Moz.com

Inconsistent customer experiences result in missed sales opportunities, poor reviews and ratings, lack of loyalty and costly customer service remedies. Many business owners struggle to create a client experience that meets and exceeds expectations. How brands effectively appeal, attract and retain customers is directly related to their client’s experience. Client experience informs long term purchasing behaviour and loyalty.

To put it bluntly, things are not normal out there. COVID-19 is impacting people on myriad levels and will continue to do so. During this challenging time, we must adjust our behaviours both as customers and companies, working together to get through it. That includes how we interact in the realm of customer service.

Presented by: The Vetrina Group Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses.

Expertise extends into the four pillars of retail:

• sales performance
• operational efficiency
• customer experience
• talent capital

20 years of experience in international retail leadership for high-volume, high-revenue brands expanding aggressively into new markets.

Our experience gives us and our clients a valuable and exclusive advantage in this highly competitive and expanding retail sector.

These sessions are presented by The Vetrina Group

Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses. They have 20 years of experience in international retail leadership for high-volume, high-revenue brands expanding aggressively into new markets.