Sales Trends of 2026: What Brick-and-Mortar Businesses Need to Know

Location: Online.

What does the future of selling look like—and is your business ready? In this forward-looking session, we’ll explore the emerging trends expected to reshape the sales landscape in 2026, and how brick-and-mortar businesses can adapt to stay ahead.

We’ll cover cutting-edge tools and strategies including AI-powered customer support, predictive analytics, SMS marketing, and the growing role of social selling and influencers in the local retail space.

Whether you’re looking to modernize your storefront, upgrade your sales approach, or better understand where customers are headed next, this session will help you make strategic, future-ready decisions.

What You’ll Learn

• How customer expectations are shifting toward hyper-personalization and convenience
• Tools and sales platforms that will define the next year
• Where to focus your energy and resources for scalable growth

Key Highlights

• AI-driven automation, insights, and customer engagement
• Predictive analytics for smarter sales planning
• Social selling, influencer marketing, and SMS engagement strategies

About the Speaker:

Agnes Lan

VP, Sales of Change Connect Inc.

Agnes Lan is a highly accomplished professional whose expertise bridges business strategy, engineering, and sales leadership. With a career rooted in the intersection of technology, business development, and revenue growth, Agnes has built a reputation for delivering measurable impact in complex environments.

As the Founder and Vice President of Sales at Change Connect, she brings a strategic lens to every engagement, driving sustainable growth while cultivating long-term client partnerships. Her leadership is grounded in a results-driven mindset and an agile approach to today’s evolving business landscape.

Agnes’s professional journey is a testament to the power of cross-disciplinary excellence. Her unique ability to synthesize technical depth with business acumen continues to position her as a dynamic force in sales and business strategy.

Her work has earned national recognition, including being featured on The Globe and Mail Report on Business list of Canada’s Top 15 Growing Women-Led Companies 2025 —a reflection of both her leadership and the success of the Change Connect team.