{"id":5007,"date":"2023-03-21T10:33:28","date_gmt":"2023-03-21T14:33:28","guid":{"rendered":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/?post_type=tribe_events&#038;p=5007"},"modified":"2023-03-28T14:14:30","modified_gmt":"2023-03-28T18:14:30","slug":"customer-relationship-management-crm-101-streamline-and-optimize-your-customer-experience-strategy-2","status":"publish","type":"tribe_events","link":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/event\/customer-relationship-management-crm-101-streamline-and-optimize-your-customer-experience-strategy-2\/","title":{"rendered":"Customer Relationship Management (CRM) 101: Streamline and Optimize Your Customer Experience Strategy"},"content":{"rendered":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\tApril 20, 2023\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t12:00 pm\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--time\">\n\t\t\t\t\t &#8211; \t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--end\">\n\t\t\t\t\t1:00 pm\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t<\/p>\n<\/div>\n\n\n\n<p><strong>Delivery:<\/strong> Online (via ZOOM)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Relationship Management (CRM) platforms are powerful systems that connect all the data about your leads and customers to help supercharge your marketing and sales activities.<\/h3>\n\n\n\n<p>A CRM can record and analyzes all the activity between a business and its contacts to improve customer service, drive sales, and increase revenue.<\/p>\n\n\n\n<p><strong>In this session designed for business owners and entrepreneurs, you\u2019ll learn CRM fundamentals as well as how implementing a system for your business can help better target, nurture, and engage prospective and existing customers<\/strong><\/p>\n\n\n\n<p>Hosted by the <a href=\"https:\/\/t.sidekickopen01.com\/s3t\/c\/5\/f18dQhb0S7kF8bpPrcW14CGs_59hl3kW7_k2841CXdp3MP19x9tfWvNW2dykcb7p4RvG101?te=W3R5hFj4cm2zwW3T1ls_4cQhc8W3QZn013Z_tcjW1JxvHB3QZn01W3Z_tcj1GyztSW3T1j-G4cfK-SW41YztL1LwtnmW3T3Qtl1GF5YNW41p0V249KvdH1V3&amp;si=8000000004981719&amp;pi=0640b468-bf82-4f58-bce3-4994ec847e50\">Hamilton Digital Main Street <\/a>Digital Service Squad, join marketing strategist and owner of <a rel=\"noreferrer noopener\" href=\"https:\/\/t.sidekickopen01.com\/s3t\/c\/5\/f18dQhb0S7kF8bpPrcW14CGs_59hl3kW7_k2841CXdp3MP19x9tfWvNW2dykcb7p4RvG101?te=W3R5hFj4cm2zwW4mKLS-3P5VTyW41VcW33R5g7JW41Yylg4fdHZB1V3&amp;si=8000000004981719&amp;pi=0640b468-bf82-4f58-bce3-4994ec847e50\" target=\"_blank\">Greenlight Content<\/a> Vanessa Green for a 1-hour session on the benefits of implementing a CRM system for your small business.<\/p>\n\n\n\n<p><strong>What you\u2019ll learn in this session:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The value a CRM provides to businesses<\/li>\n\n\n\n<li>How to use CRM data to improve your marketing and sales activities<\/li>\n\n\n\n<li>How a CRM can help target and convert leads<\/li>\n\n\n\n<li>What different systems are available (including free options)<\/li>\n\n\n\n<li>How to get implement a CRM for your business<\/li>\n\n\n\n<li>How a CRM works (including a live demo)&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>*** Registration is required.&nbsp;A Zoom link will be emailed to all registrants prior to the session.<\/p>\n\n\n\n<p>If you are unable to attend, please cancel your registration via email or call 905-540-6400.<\/p>\n\n\n\n<p>Thank you.<\/p>\n\n\n\n\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t<\/div>\n\n\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix tribe-block__venue--has-map\" >\n\t\n\t\t\n\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__event-website\" >\n\t<a\n\t\thref=\"https:\/\/www.eventbrite.ca\/e\/customer-relationship-management-crm-101-tickets-601635496967\"\n\t\ttarget=\"_self\"\n\t\t\t>\n\t\tRegister Now\t<\/a>\n<\/div>\n\n\n\t<div  class=\"tribe-block tribe-block__events-link\" >\n\t\t<div class=\"tribe-events tribe-common\">\n\t\t\t<div class=\"tribe-events-c-subscribe-dropdown__container\">\n\t\t\t\t<div class=\"tribe-events-c-subscribe-dropdown\">\n\t\t\t\t\t<div class=\"tribe-common-c-btn-border tribe-events-c-subscribe-dropdown__button\">\n\t\t\t\t\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--cal-export tribe-events-c-subscribe-dropdown__export-icon\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 23 17\"\n\txmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n>\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" 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