{"id":2114,"date":"2020-07-16T19:50:56","date_gmt":"2020-07-16T23:50:56","guid":{"rendered":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/?post_type=tribe_events&p=2114"},"modified":"2020-07-16T19:51:38","modified_gmt":"2020-07-16T23:51:38","slug":"customer-experience-training-maintaining-customer-loyalty-and-trust-webinar","status":"publish","type":"tribe_events","link":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/event\/customer-experience-training-maintaining-customer-loyalty-and-trust-webinar\/","title":{"rendered":"Customer Experience Training: Maintaining Customer Loyalty and Trust (Webinar)"},"content":{"rendered":"
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\n\t\t\n\t\t\tAugust 13, 2020\t\t<\/span>\n\n\t\t\t\t\t\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t\n\t\t\t\t3:00 pm\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t – \t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t4:00 pm\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t<\/p>\n<\/div>\n\n\n\n

On average, a customer who has a poor experience shares this with 13 people; with businesses likely to lose as many as 70% of potential customers with four or more negative reviews accessible during a Google search query.<\/strong> Moz.com<\/em><\/strong><\/p>\n\n\n\n

Inconsistent customer experiences result in missed sales opportunities, poor reviews and ratings, lack of loyalty and costly customer service remedies. Many business owners struggle to create a client experience that meets and exceeds expectations. How brands effectively appeal, attract and retain customers is directly related to their client\u2019s experience. Client experience informs long term purchasing behaviour and loyalty.<\/p>\n\n\n\n

As the world joins forces to contain the current COVID-19 crisis, businesses are concerned with the impact that events may have on the relationship with their customers. Customer loyalty and trust are being put to the test. Companies want to continue to provide excellent value to their customers, and they want to return to growth as soon as they can after the crisis lifts. This is a time for companies to look ahead, to consider the improved and innovative offerings they can launch in the market now that will serve customer needs today as well as provide momentum into the future. By letting customers know they are important by keeping their interests first and foremost, companies can retain customer loyalty and trust.<\/p>\n\n\n\n

Presented by: The Vetrina Group Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses.<\/p>\n\n\n\n

Expertise extends into the four pillars of retail:<\/p>\n\n\n\n