{"id":2113,"date":"2020-07-16T18:43:51","date_gmt":"2020-07-16T22:43:51","guid":{"rendered":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/?post_type=tribe_events&#038;p=2113"},"modified":"2020-07-16T19:47:18","modified_gmt":"2020-07-16T23:47:18","slug":"customer-experience-training-reimagining-the-customer-experience-for-a-post-covid-19-world-webinar","status":"publish","type":"tribe_events","link":"https:\/\/investinhamilton.ca\/hamilton-business-centre\/event\/customer-experience-training-reimagining-the-customer-experience-for-a-post-covid-19-world-webinar\/","title":{"rendered":"Customer Experience Training: Reimagining the Customer Experience For a Post-Covid-19 World (Webinar)"},"content":{"rendered":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\tJuly 30, 2020\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t3:00 pm\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--time\">\n\t\t\t\t\t &#8211; \t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--end\">\n\t\t\t\t\t4:00 pm\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t<\/p>\n<\/div>\n\n\n\n<p><strong>Free, online webinar.<\/strong><\/p>\n\n\n\n<p><strong>On average, a customer who has a poor experience shares this with 13 people; with businesses likely to lose as many as 70% of potential customers with four or more negative reviews accessible during a Google search query.<\/strong> <strong><em>Moz.com<\/em><\/strong><\/p>\n\n\n\n<p>Inconsistent customer experiences result in missed sales opportunities, poor reviews and ratings, lack of loyalty and costly customer service remedies. Many business owners struggle to create a client experience that meets and exceeds expectations. How brands effectively appeal, attract and retain customers is directly related to their client\u2019s experience. Client experience informs long term purchasing behaviour and loyalty.<\/p>\n\n\n\n<p>Companies need to understand what customers will value, post-COVID-19, and develop new use cases and tailored experiences based on those insights.<\/p>\n\n\n\n<p>Presented by: The Vetrina Group Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses.<\/p>\n\n\n\n<p>Expertise extends into the four pillars of retail:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> sales performance<\/li><li>operational efficiency<\/li><li>customer experience<\/li><li>talent capital<\/li><\/ul>\n\n\n\n<p>20 years of experience in international retail leadership for high-volume, high-revenue brands expanding aggressively into new markets.<\/p>\n\n\n\n<p>Our experience gives us and our clients a valuable and exclusive advantage in this highly competitive and expanding retail sector.<\/p>\n\n\n\n<p><strong>These sessions are presented by <\/strong><a href=\"https:\/\/www.vetrinagroup.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>The Vetrina Group<\/strong><\/a><\/p>\n\n\n\n<p>Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses.\u00a0They have 20 years of experience in international retail leadership for high-volume, high-revenue brands expanding aggressively into new markets.<\/p>\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t<\/div>\n\n\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix\" >\n\t\n\t\n<div class=\"tribe-block__venue__meta\">\n\t<div class=\"tribe-block__venue__name\">\n\t\t<h3><a href=\"https:\/\/investinhamilton.ca\/hamilton-business-centre\/venue\/hamilton-business-centre-city-hall-main-floor\/\" title=\"Hamilton Business Centre, City Hall, Main Floor\">Hamilton Business Centre, City Hall, Main Floor<\/a><\/h3>\n\t<\/div>\n\n\t\n\t\t\t\t\t\t<address class=\"tribe-block__venue__address\">\n\t\t\t\t<span class=\"tribe-address\">\n\n<span class=\"tribe-street-address\">71 Main Street West, 1st Floor City Hall<\/span>\n\t\n\t\t<br>\n\t\t<span class=\"tribe-locality\">Hamilton<\/span><span class=\"tribe-delimiter\">,<\/span>\n\n\t<abbr class=\"tribe-region tribe-events-abbr\" title=\"Ontario\">Ontario<\/abbr>\n\n\t<span class=\"tribe-postal-code\">L8P 4Y5<\/span>\n\n\t<span class=\"tribe-country-name\">Canada<\/span>\n\n<\/span>\n\n\t\t\t\t\t\t\t<\/address>\n\t\t\n\t\t\t\t\t<span class=\"tribe-block__venue__phone\">905-540-6400<\/span><br \/>\n\t\t\n\t\t\t\n\t<\/div>\n\t\n\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__event-website\" >\n\t<a\n\t\thref=\"https:\/\/register.gotowebinar.com\/register\/5413952782290214928\"\n\t\ttarget=\"_self\"\n\t\t\t>\n\t\tRegister Now\t<\/a>\n<\/div>\n\n\n\t<div  class=\"tribe-block tribe-block__events-link\" >\n\t\t<div class=\"tribe-events tribe-common\">\n\t\t\t<div class=\"tribe-events-c-subscribe-dropdown__container\">\n\t\t\t\t<div class=\"tribe-events-c-subscribe-dropdown\">\n\t\t\t\t\t<div class=\"tribe-common-c-btn-border tribe-events-c-subscribe-dropdown__button\">\n\t\t\t\t\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--cal-export tribe-events-c-subscribe-dropdown__export-icon\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 23 17\"\n\txmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n>\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M.128.896V16.13c0 .211.145.383.323.383h15.354c.179 0 .323-.172.323-.383V.896c0-.212-.144-.383-.323-.383H.451C.273.513.128.684.128.896Zm16 6.742h-.901V4.679H1.009v10.729h14.218v-3.336h.901V7.638ZM1.01 1.614h14.218v2.058H1.009V1.614Z\" \/>\n\t<path d=\"M20.5 9.846H8.312M18.524 6.953l2.89 2.909-2.855 2.855\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t<button\n\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__button-text\"\n\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"tribe-events-subscribe-dropdown-content\"\n\t\t\t\t\t\t\taria-label=\"View links to add events to your calendar\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tAdd to calendar\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--caret-down tribe-events-c-subscribe-dropdown__button-icon\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 10 7\"\n\txmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n>\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.008.609L5 4.6 8.992.61l.958.958L5 6.517.05 1.566l.958-.958z\" class=\"tribe-common-c-svgicon__svg-fill\"\/>\n<\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"tribe-events-subscribe-dropdown-content\" class=\"tribe-events-c-subscribe-dropdown__content\">\n\t\t\t\t\t\t<ul class=\"tribe-events-c-subscribe-dropdown__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item tribe-events-c-subscribe-dropdown__list-item--gcal\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.google.com\/calendar\/event?action=TEMPLATE&#038;dates=20200730T150000\/20200730T160000&#038;text=Customer%20Experience%20Training%3A%20Reimagining%20the%20Customer%20Experience%20For%20a%20Post-Covid-19%20World%20%28Webinar%29&#038;details=%3Cp%3E%3Cstrong%3EFree%2C+online+webinar.%3C%2Fstrong%3E%3C%2Fp%3E+%3Cp%3E%3Cstrong%3EOn+average%2C+a+customer+who+has+a+poor+experience+shares+this+with+13+people%3B+with+businesses+likely+to+lose+as+many+as+70%25+of+potential+customers+with+four+or+more+negative+reviews+accessible+during+a+Google+search+query.%3C%2Fstrong%3E+%3Cstrong%3E%3Cem%3EMoz.com%3C%2Fem%3E%3C%2Fstrong%3E%3C%2Fp%3E+%3Cp%3EInconsistent+customer+experiences+result+in+missed+sales+opportunities%2C+poor+reviews+and+ratings%2C+lack+of+loyalty+and+costly+customer+service+remedies.+Many+business+owners+struggle+to+create+a+client+experience+that+meets+and+exceeds+expectations.+How+brands+effectively+appeal%2C+attract+and+retain+customers+is+directly+related+to+their+client%E2%80%99s+experience.+Client+experience+informs+long+term+purchasing+behaviour+and+loyalty.%3C%2Fp%3E+%3Cp%3ECompanies+need+to+understand+what+customers+will+value%2C+post-COVID-19%2C+and+develop+new+use+cases+and+tailored+experiences+based+on+those+insights.%3C%2Fp%3E+%3Cp%3EPresented+by%3A+The+Vetrina+Group+Vetrina+Group+is+a+consu%3C%2Fp%3E+%28View+Full+event+Description+Here%3A+https%3A%2F%2Finvestinhamilton.ca%2Fhamilton-business-centre%2Fevent%2Fcustomer-experience-training-reimagining-the-customer-experience-for-a-post-covid-19-world-webinar%2F%29&#038;location=Hamilton%20Business%20Centre,%20City%20Hall,%20Main%20Floor,%2071%20Main%20Street%20West,%201st%20Floor%20City%20Hall,%20Hamilton,%20Ontario,%20L8P%204Y5,%20Canada&#038;trp=false&#038;ctz=America\/Toronto&#038;sprop=website:https:\/\/investinhamilton.ca\/hamilton-business-centre\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tGoogle Calendar\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item tribe-events-c-subscribe-dropdown__list-item--ical\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tiCalendar\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item tribe-events-c-subscribe-dropdown__list-item--outlook-365\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow 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On average, a customer who has a poor experience shares this with 13 people; with businesses likely to lose as many as 70% of potential customers with four or more negative reviews accessible during a Google search query. Moz.com Inconsistent customer&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"template":"","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_EventAllDay":false,"_EventTimezone":"America\/Toronto","_EventStartDate":"2020-07-30 15:00:00","_EventEndDate":"2020-07-30 16:00:00","_EventStartDateUTC":"2020-07-30 19:00:00","_EventEndDateUTC":"2020-07-30 20:00:00","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"https:\/\/register.gotowebinar.com\/register\/5413952782290214928","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"$","_EventCurrencyCode":"","_EventCurrencyPosition":"prefix","_EventDateTimeSeparator":" @ ","_EventTimeRangeSeparator":" - ","_EventOrganizerID":[38],"_EventVenueID":[37],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[],"class_list":["post-2113","tribe_events","type-tribe_events","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience Training: Reimagining the Customer Experience For a Post-Covid-19 World (Webinar) - Hamilton Business Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/investinhamilton.ca\/hamilton-business-centre\/event\/customer-experience-training-reimagining-the-customer-experience-for-a-post-covid-19-world-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Training: Reimagining the Customer Experience For a Post-Covid-19 World (Webinar) - Hamilton Business Centre\" \/>\n<meta property=\"og:description\" content=\"Free, online webinar. On average, a customer who has a poor experience shares this with 13 people; with businesses likely to lose as many as 70% of potential customers with four or more negative reviews accessible during a Google search query. 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